Category Archives: Client Experience

Distance Doesn’t Mean Disconnected

No doubt about it ... we are navigating a new business terrain. Because of COVID-19 aka Corona Virus, a large number of businesses are now forced to have employees work from home. This can be off-putting on all sides. So how do we make the best of it? With a bit of forethought, innovation, and…

Corona Virus: Cleanliness, Cancellations and Customer Experience

BUSINESS OWNERS PREPARE YOURSELVES! The Corona Virus (COVID-19) is settling in with a vengeance and it is turning the world as we know it, upside down. Stocks are dropping, travel bans are in effect, hoarding of cleaning supplies has started, and stores are setting limits on how much of said products will be available to…

National Employee Appreciation Day

Everyone likes a celebration ... especially if it's in their honor. Your employees are no different; remember, they're people too. Consider how much joy you feel when recognized by someone who has your best interest at heart. As the saying goes, "A person who feels appreciated will always do more than is expected." This applies…

Latte isn’t just a hot drink!

Everyone in business, whether you're the owner, CEO, or hold another position on the team, has had to deal with a stressful customer situation. It may have been getting an order wrong, a late delivery, a broken [digital] link, or an irate customer with no recognizable trigger. If you do not have a gameplan in…

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