Recent Posts by Marcia Whyte

Latte isn’t just a hot drink!

Everyone in business, whether you're the owner, CEO, or hold another position on the team, has had to deal with a stressful customer situation. It may have been getting an order wrong, a late delivery, a broken [digital] link, or an irate customer with no recognizable trigger. If you do not have a gameplan in…
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Are your clients on your Valentine’s list?

Traditionally, Valentine's Day conjures up visions of hearts, chocolates, roses, and cards with loving sentiments. Often there is a romantic dinner scenario for grownups and teddy bears and candy for the kids. However and with whomever, you celebrate the day, it's a very special and memorable time. But what about in the business sector? How…
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Be all ears for your clients

If you’re a coach or other service provider, you better be a good listener. You need to hear what your clients say; no daydreaming allowed. Yes, you need to have expertise to help them work through their problems or to improve their mindset but you won’t know which advice to offer if you don’t listen…
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Get a good read on client satisfaction

If you don’t hear any complaints from your clients, you might assume that they are satisfied with your service or product. But are they really satisfied or just non-confrontational and looking for another coach/service provider behind your back? It's important to know the answer and that can only come from your client. The easiest way…
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